Support

On the device. Bountrix stores gold, scores, rounds, the daily bonus, an unfinished run, sound, language, unlocked cosmetics and unlocked ball sizes locally. There is no KaymazLabs account and no KaymazLabs cloud save.

Deleting the app, or clearing its storage, removes that save. A backup made by the phone or tablet may still contain it. A new device does not restore the save unless the operating system’s own backup does.

They are earned and spent inside the game. Cosmetic looks and trails change appearance only. Ball sizes change how the ball fits through the field. They are not purchases through the App Store or Google Play in the build this page describes, so those stores cannot restore them.

The daily bonus follows the device calendar. The same day cannot be claimed twice. Setting the clock backward does not open another claim. Setting the clock forward is treated as a missed day.

When advertising is turned on, Bountrix can show a Google AdMob banner, and an optional rewarded ad. The rewarded ad can continue a run once. The continue is granted when the ad is completed. Closing it early does not grant the continue. You can spend gold instead, or keep playing without a rewarded ad.

Ads are requested only when Google’s consent status allows it. Where the game shows “Privacy choices” or “Gizlilik tercihleri” in Settings, that control opens Google’s form so you can change your choice.

Email hello@kaymazlabs.com. The subject “Bountrix support” helps us find the message. If you can, include:

• The device model and the operating system version.
• Whether the game was in English or Turkish.
• What you were doing, and whether it happens again.

Do not send advertising identifiers, passwords or payment card numbers. Bountrix does not need them to look at a bug.